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Your bespoke order will receive the greatest care. Our artisanal manufacturing process takes approximately 4 weeks after your first measurement session.

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  • italy@maxstanco.com
  • +39-3881109256
Wholesale and Production Inquiries
  • showroom@maxstanco.com
Refund Policy
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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Terms of Condition
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Welcome to MaxStanco.com. By using this website you agree to be bound by the Terms and Conditions set out below.

The www.maxstanco.com website is provided solely for your personal use. You may not use this website for any commercial purpose.

References in these Terms and Conditions to “we”, “us” and “Max Stanco” are to Max Stanco property, Registered in the United States of America.

Online Shopping

1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colors, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

2 We will not be liable if for any reason the Max Stanco website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all the Max Stanco website.

Shipping within the US

1 Priority delivery to most US postcodes generally takes up to 2 to 3 working days. It may take longer to western coastal states.

All parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date.

2 Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame.

3 We will make every effort to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. Max Stanco shall be under no liability for any delay or failure to deliver the products within estimated timescales.

4 Risk of loss and damage of products passes to you on the date when the products are delivered to you.

5 You can have goods from the same order shipped to multiple addresses. Select this option at checkout and click on the ‘Edit’ buttons in your shopping basket to select an address for each item.

Max Stanco offers free standard shipping within the United States (no minimum orders).

International Shipping

FREE SHIPPING WORLDWIDE on orders over 295 USD

Items from MaxStanco.com are shipped to all international regions.

1. Please note your packages may be subject to custom delays and inspections, custom fees and import duties of the country to which you have your order shipped to, Max Stanco has no responsibility over this.

2. We have no estimate for delivery time frame, a tracking number will be provided and all packages will be insured, that in case of delivery failure, extended time in customs, loss you will be able to verify shipping status and delivery.

3. Please note that very large packages containing multiple items may be subject for inspections and may cause longer delays.

4. For packages to be delivered depending on country and distance it may take from 3 to 10 days.

5. We may declare your package as a gift, if desired.

Order Cancellation

1 If, for any reason, you wish to cancel any order you have placed before it has been delivered and it has not been dispatched, please contact Massimiliano Stanco Customer Service at info@mstanco.com.

2 As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy at clause 6 will apply. Please note that your right to return goods does not apply to certain products as set out in clause 6.2.

3 We are unable to accept order cancellations for personalized, perishable or time critical goods. Please see the following list for some non-exhaustive examples:

i. Goods which have been altered, or personalized to a customer’s specification;

ii. Goods with missing tags, marked or damaged in any form.

Payment Methods

1 We only accept payment for orders in US Dollars ($).

2 We accept payments by PayPal, American Express, MasterCard, Visa, Visa Debit, Discover and e-vouchers.

3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in US Dollars (S) at the conversion rate applied by the relevant payment scheme at the time of processing your order.

4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your purchase and payment secure, but, in the absence of negligence on our part, we will not be liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Max Stanco website.

5 By making an offer to buy a product, you specifically authorize us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including, but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

Pricing Policy

1 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

Product Availability / Information

1 We feature products on our website that have been carefully selected for sale on the Max Stanco website. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

2 All items are subject to availability. If, due to unforeseen circumstances or in the event of supply difficulties for example with hamper, food, beverages and perishable goods orders, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. We will reimburse you for the cost of returning substitute goods that you do not wish to accept.

Copyright Policy

1 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Max Stanco website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of the Max Stanco website.

Member account, password and security

Registering and using the Max Stanco website may involve you setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password, and all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service, and ensure that you exit from your account at the end of each session if you use a shared computer.

Content/Activity Prohibited

1 Please choose carefully the information you post on the Massimiliano Stanco website and that you provide to other users. You must not misuse the Max Stanco website. You will not: send or otherwise post unauthorized commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to others users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Massimiliano Stanco website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Massimiliano Stanco website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

3 Max Stanco community areas are subject to the following Community Area Rules:

i. Max Stanco advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address.

ii. Max Stanco reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts.

iii. By submitting any material to us, you automatically grant Max Stanco a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

iv. You acknowledge that we are not obliged to publish any material submitted by you.

v. By submitting any material to us, you agree to use the Max Stanco website and Community areas in accordance with these Community Area Rules and website Terms and Conditions.

vi. If you fail to abide by these Community Area Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all of the Max Stanco website.

vii. Max Stanco reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason.

viii. If you do not want to grant Max Stanco the permission set out above on these terms, please do not submit or share your contribution on the Community Area.

Liability and Indemnity

1 Max Stanco shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if Max Stanco has been advised of the possibility of such damages.

2 The Max Stanco website may also contain links to other websites, which are not operated by Max Stanco. When you activate any of these you will leave the Massimiliano Stanco website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

3 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Comments and Complaint Procedure

Please contact us if you have any comments or complaints by contacting: showroom@mstanco.com. We will always endeavor to resolve any dispute as swiftly as possible.

Privacy and use of your data

1 The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website and/or by registering as a user of any services provided by Max Stanco on this website you agree to our use of your data as set out herein.

2 When you register and use the Max Stanco website you will be asked to provide certain information such as your contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfill our agreement with you. Please note that, to provide some of our services, we may require further details from you.

15.3 We may use information that you provide or that is obtained by us:

i. to register you on our website and to administer our website services;

ii. to administer any prize draws or competitions you may enter;

iii. for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities; and

iv. to keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email; telephone (including automated calls); SMS text message and other electronic messages such as picture messaging; post; fax or otherwise (including products and services of other companies and organizations) which we consider may be of interest to you. If you do not wish to receive information of such products and services, please tick the opt-out box provided when registering on this website. You will also be offered the opportunity to opt out in future marketing communications.

Linking to Website

1 You must not establish a link to this website to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you.

2 Our website must not be framed on any other site, and you may not create a link to any part of this website other than the home page.

Jurisdiction

The website is controlled and operated in the US. Any terms and conditions concerning the usage of this website will be governed by the laws of the United States and any dispute concerning use of this website will be determined exclusively by the New York State Courts.

General

1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

Max Stanco reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

Entire Agreement

These Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Max Stanco. Any waiver of any provision of the Terms and Conditions will only be effective if in writing and signed by a Director of Max Stanco.